Fri, 30 March 2007
What makes good customer service? Joel talks about fixing everything two ways, not outsourcing technical support, taking the blame, and about the puppet. Check out Joel's blog (http://www.joelonsoftware.com) I mention the Irish Guitar Podcast (http://www.irishguitarpod.com) Daniel Szuc and I wrote The Usability Kit (http://www.theusabilitykit.com). Duration: 23:10 File size: 10.6MB |