Fri, 30 March 2007
What makes good customer service?
Joel talks about fixing everything two ways, not outsourcing technical support, taking the blame, and about the puppet.
Check out Joel's blog (http://www.joelonsoftware.com)
I mention the Irish Guitar Podcast (http://www.irishguitarpod.com)
Daniel Szuc and I wrote The Usability Kit (http://www.theusabilitykit.com).
File size: 10.6MB
Fri, 2 March 2007
Steve Krug talks about clarity, about deleting Solitaire from his Mac, and about his admiration for Douglas Adams and Jakob Nielsen.
He also considers how we can do things well with Ajax, and the importance of user testing.
Steve's excellent book is "Don't Make Me Think" (www.amazon.com/exec/obidos/ASIN/0321344758/informdesign
Steve also mentioned Jakob Nielsen's article on teengers' use of websites (http://www.useit.com/alertbox/20050131.html)
People ask me about the cartoons on UXpod. Most are done by Gina Ellis, but this one is by Naomi Tong.
This episode is just over 23 minutes in length. File size is 10.5MB.