Mon, 23 October 2006
Users of Hong Kong's public transport system will be familiar with the Octopus card, which I consider to be exemplary in terms of the user experience it offers.
In this brief episode, I talk about some of the things that make it so easy to use.
For information on the training mentioned at the end of the podcast, refer to the Information & Design website (http://www.infodesign.com.au/training/default.asp).
Mon, 9 October 2006
I spoke to Jared Braiterman, from jaredRESEARCH (www.jaredresearch.com). Jared has done ethnographic research many organisations.
I asked him what's meant by ethongraphic research, and how it's applied.
The Mobile China work Jared refers to is avaialble on his site (www.jaredresearch.com/mobilechina).
The book on user research that he mentions is Mike Kuniavsky's Observing the User Experience (www.amazon.com/exec/obidos/ASIN/1558609237/informdesign) - a book which I coincidentally described on my infodesign.com.au website as "the only 'must-read' book in the field published in 2003".
(References to books on this webiste are links to Amazon.com - we earn a small commission on any purchases you make on following such links).
Mon, 2 October 2006
Elizabeth Rosenweig is principal of Bubble Mountain Consulting (www.bubblemtn.com).
I spoke to her in her capacity as Director of World Usability Day (www.worldusabilityday.org).
Why do we need a World Usability Day, and will it make the world a better place? How can you get involved? Find out from Elizabeth!